Payment policy

Last updated: October 21, 2026

1. Payment Methods

VIVIÈRE accepts online payments through the OnePay payment gateway, using domestic ATM cards, international cards or QR codes. Cash on delivery (COD) and direct bank transfers are not currently available; this allows your order to be confirmed quickly and your transaction to be kept secure.

All transactions are charged in Vietnamese dong (VND). For international cards, your card issuer may charge a foreign currency conversion fee.

2. Payment and Order Confirmation

You pay at the time of ordering, on OnePay's payment page. Your order is confirmed once payment is successful; you will receive a confirmation email, after which VIVIÈRE will process delivery under our Shipping Policy. Orders without a successful payment are not recorded.

3. Failed Payments

If your card or account has been charged but you have not received a confirmation email within 24 hours, please contact hello@viviere.vn or call +84 352 122 093 with a screenshot of the transaction. VIVIÈRE will look into it within 02 business days. If the transaction is not matched to any order, the amount will be refunded to the card/account used within 5–7 business days.

4. Duplicate Charges

If an order is charged more than once, VIVIÈRE will refund the excess amount within 5–7 business days of verification.

5. Payment Security

Card details are processed on OnePay's system; VIVIÈRE does not store your card number. VIVIÈRE will never ask you to transfer money to a personal bank account. If you receive such a request, please report it to VIVIÈRE immediately through the channels on our Contact & Complaints page.

6. Invoices

VIVIÈRE issues an electronic invoice for each order based on the order information.