Contact & Complaints
VIVIÈRE is always happy to help with your orders, our products and our policies.
Contact Channels
- Phone: +84 352 122 093 (9:00–18:00, Monday–Friday)
- Email: hello@viviere.vn
- The contact form at the bottom of this page
- Facebook: facebook.com/viviere.official
- Instagram: instagram.com/viviere.official
- TikTok: tiktok.com/@viviere.official
- Registered address: No. 13, Street 16, Ven Song Residential Area, Tan Hung Ward, Ho Chi Minh City, Vietnam
Complaint Handling Process
Step 1. Submit your feedback. Contact us by email, phone or the contact form, including your order number, a description of the issue and photos/videos (if any).
Step 2. Acknowledgement and response. VIVIÈRE confirms receipt within 01 business day and replies with a proposed resolution within 02 business days.
Step 3. Resolution. VIVIÈRE resolves your complaint within 07 business days of receiving complete information. If a complex case needs more time (up to 15 business days), VIVIÈRE will let you know the reason and the expected timeline.
Return, exchange and refund requests are handled within the timelines set out in our Return & Exchange Policy.
Related policies: Returns & Exchanges · Shipping · Payment · Privacy · Terms of Service.